Hillview Business Services Pty Ltd (ABN 60 656 760 655)

1. About this policy

Hillview Business Services Pty Ltd (ABN 60 656 760 655) ("we", "us", "our") respects your privacy. This Privacy Policy explains how we collect, use, disclose and protect your personal information, and how you can access or correct it or make a complaint. We handle personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.

By using our Website or providing us with your personal information, you agree to the handling of your information as described in this policy.

2. What personal information we collect

Depending on how you interact with us, we may collect:

Contact and identity details - name, email address, phone number, business name, role, and postal or billing address;
Account information - login credentials and preferences where you create an account on the Hub;
Transaction information - the Products you view, add to cart, purchase or download, and your order history;
Payment information - processed securely by our payment providers. We do not store full card numbers ourselves;
Enquiry and communication content - information you provide in contact forms, lead forms, workshop or certification enquiries, and correspondence with us;
Technical and usage information - your IP address, device and browser information, and how you interact with our Website, collected through cookies and analytics.

3. How we collect personal information

We collect personal information:

directly from you - when you complete a form, download a toolkit, create an account, make a purchase, book a workshop, subscribe to updates, or contact us;
automatically - through cookies and similar technologies when you use our Website; and
from our service providers - who collect or process information on our behalf (see clause 6).

4. Why we use your personal information

We use your personal information to:

provide and deliver our Products and respond to your enquiries;
process orders, payments and downloads, and manage your account;
arrange and manage workshops, courses and certification-support bookings;
send you service messages relating to your orders and account;
send you marketing and updates about our Products and Services where you have subscribed or purchased from us (you can opt out at any time);
improve our Website, Products and Services; and
meet our legal, regulatory and record-keeping obligations, and detect and prevent fraud or misuse.

5. Cookies and analytics

Our Website uses cookies and similar technologies to make the site work, remember your preferences, and understand how the site is used. We use analytics tools, including Google Analytics, which set cookies and collect usage information. You can control cookies through your browser settings; disabling some cookies may affect how the Website works.

6. Who we disclose your personal information to

We may disclose your personal information to third parties who help us operate our business and Website, including:

Shopify - our e-commerce and payment platform for the Shop (shop.hbass.com.au);
Klaviyo - our email marketing and communications platform;
Supabase - authentication and data services for the Hub;
Google - website analytics;
payment providers - to process your payments securely; and
professional advisers, and government or regulatory bodies - where required or authorised by law.

We require our service providers to protect your personal information and to use it only for the purposes we engage them for. We do not sell your personal information.

7. Overseas disclosure

Some of our service providers (including those named above) store or process personal information on servers located outside Australia. Where we disclose personal information overseas, we take reasonable steps to ensure it is handled consistently with the Australian Privacy Principles.

8. Direct marketing and your choices

We only send marketing communications where you have subscribed or where you are an existing customer and it is permitted by law. Every marketing email includes an unsubscribe link, and you can opt out at any time. You can also contact us to update your preferences.

9. Security and retention

We take reasonable steps to protect your personal information from misuse, interference and loss, and from unauthorised access, modification or disclosure. No method of transmission or storage is completely secure, and we cannot guarantee absolute security. We retain personal information only for as long as we need it for the purposes described in this policy or as required by law, after which we take reasonable steps to destroy or de-identify it.

10. Access and correction

You may request access to the personal information we hold about you, and ask us to correct it if it is inaccurate, out of date or incomplete. Contact us using the details below. We will respond within a reasonable time (usually within 30 days) and in accordance with the Privacy Act. In some cases we may need to verify your identity, and there may be limited circumstances where we are permitted to decline a request, in which case we will explain why.

11. Complaints

If you have a concern or complaint about how we have handled your personal information, please contact us using the details below and we will investigate and respond. If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au or 1300 363 992.

12. Changes to this policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. We will post the updated policy on our Website and update the "last updated" date below.

13. Contact us

For any privacy question, request or complaint, contact: Privacy Officer, Hillview Business Services Pty Ltd 1180 Creek Road, Carina Heights QLD 4152, Australia Email: info@hbass.com.au Phone: 0400 420 554

Last updated: 13 July 2026 - Hillview Business Services Pty Ltd - ABN 60 656 760 655